Frequently asked questions
Everything you want to know before you book
From booking and cancelling to your return at Schiphol. Can't find your question? Call or e-mail us — we're happy to help.
Booking and paying
Do I need to book in advance?
Yes. We only operate on a reservation basis, so a space is genuinely held for your travel dates. You book online through our reservation system and receive immediate confirmation by e-mail.
How do I pay?
You pay for your booking online in a secure environment. The available payment methods are shown at checkout.
I haven't received a confirmation e-mail.
First check your spam or junk folder. If it isn't there either, please contact us at info@parkingschiphol.nl or 085 401 39 18 with your name and travel dates.
Can I change my booking?
Yes, in the customer portal you can update your details and travel dates yourself. If that doesn't work, our customer service team will help you.
Can I cancel?
Yes, you can cancel free of charge right up to your arrival – even within 24 hours. Plans changed? Email your booking code to info@parkingschiphol.nl and we refund the full parking amount; only the €2.50 administration fee is kept.
Shuttle parking
How long does the ride to Schiphol take?
The shuttle ride takes about 8 minutes. We recommend arriving at our location at least 3 hours before your departure time.
Do I keep my own car key?
With shuttle parking you park the car yourself and take your key with you on your trip. No one else drives your car.
Is the shuttle ride included?
Yes, the return trip is included in the price. There are no extra costs for fellow travellers either.
Valet parking
Where do I hand over my car?
With valet parking, you drive to Vertrekpassage, Vertrekhal 1e verdieping — tussen Vertrekhal 2 en 3. The agreed handover with a Parking Schiphol driver takes place there.
Is anything recorded about the trips made with my car?
Yes. With valet parking, the route, speed and duration of every trip made with your car are logged, both when it is driven away and when it is brought back.
Where is my key kept?
Your key is securely managed by Parking Schiphol in a fireproof safe at the location, under camera surveillance.
Arrival, return and options
What should I do once I've landed?
With shuttle parking, collect your luggage and walk to the fixed shuttle stop at Schiphol Plaza; no need to call. With valet parking, call 06 4349 5740 right after landing and, if you have checked luggage, again once you have all your luggage. Your car is handed over between departure halls 2 and 3.
My flight is delayed or cancelled.
No problem, we track your actual return. Call us as soon as you know your new arrival time and we'll adjust accordingly.
Can my electric car be charged?
Yes, you can add the charging option for €35.00 when booking. Your car will be fully charged and ready for you.
Is covered parking available?
No, we do not offer covered parking. With both shuttle and valet parking your car is parked outdoors.
Are you part of Schiphol?
No. Parking Schiphol is an independent parking service provider and is not affiliated with Royal Schiphol Group.
Who actually parks my car and runs the shuttle?
Parking Schiphol handles your booking, parking, shuttle and valet service. You book directly with us.